Watch Source Terms & Conditions
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ONLINE PURCHASES
For all purchases made online at WatchSourceOR.com, Watch Source will provide an exchange or refund within 14 days of delivery, provided merchandise has not been worn, altered, or special-ordered. All claims, returns, battery replacement, or warranty service must be accompanied by your invoice, original watch box, and warranty materials. Shipping costs will not be refunded.
Returning By Mail
In order to process a return, you must first obtain a Return/Exchange Authorization by emailing info@WatchSourceOR.com If the merchandise is acceptable for return in accordance with this policy, a Return Authorization Form will be emailed to you.
Please make returns within 14 days of delivery using the pre-paid return shipping label sent to you with your order. You must also include the Return Authorization Form in your package.
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These instructions must be followed exactly; failure to do so will prevent the processing of your return, and Watch Source will not assume responsibility for reimbursement or compensation.
1. Package Your Merchandise
The merchandise returned must be received in sellable condition. Enclose the merchandise and Return Authorization Form, appropriate sales invoice, original watch box, and original watch warranty.
2. Ship Your Package Using the Prepaid Return Shipping Label
You MUST use the prepaid return shipping label sent to you along with the Return Authorization Form. If you choose to use an alternative shipping method, the return may not process. Watch Source will not assume responsibility for reimbursement or compensation if the package is lost, stolen, damaged, or mishandled.
3. Processing Your Return/Exchange
Upon receiving your return, the item will be reviewed by our Quality Assurance Department. Once the returned merchandise is accepted for return or exchange, your refund or replacement item will be processed within a few business days.
Please note: Merchandise showing signs of wear, alteration, or damaged in any way, will not be accepted for return or exchange.